Shipping & Payment Information
Welcome to Preloved Luxury NYC's Shipping & Payment Information page. Here, we provide you with essential details about our shipping and payment operations, along with answers to frequently asked questions related to payments in our store.
Shipping Information
International and Local Shipping Options: We proudly offer international shipping options in addition to our primary focus on domestic shipping within the United States. For international shipping inquiries or special requests, please contact our customer support team at prelovedluxurynyc@gmail.com or our Facebook page Preloved Luxury NYC.
Supported Shipping Zones: We ship to various locations across the United States. During the checkout process, you can verify if your area is within our supported shipping zones.
Shipping Costs: Shipping costs are calculated based on factors such as the weight of your order, your location, and the selected shipping method. You will see the applicable shipping fees at checkout before confirming your purchase.
Insurance Coverage and Signature Requirement: All items shipped are insured for the full value of the item, providing added security for your purchases. Additionally, to further enhance the safety of your delivery, we make sure to require a signature upon delivery whenever available. If you have specific insurance preferences or if you wish to make special shipping arrangements, please contact our customer support team at
prelovedluxurynyc@gmail.com or our Facebook page at Preloved Luxury NYC.
Returns, Exchanges, Damages, and Lost Packages: Our return and exchange policy is outlined in detail on our dedicated [Return/Exchange Policy](#) page. In the event of damaged or lost packages, please contact us promptly, and we will work with you to resolve the issue.
Order Processing and Delivery Times: We make every effort to process and ship orders promptly. Estimated delivery times will be provided when you place your order. Please note that delivery times may vary depending on your location and the chosen shipping method.
Payment Information
Payment Options: We offer a secure and convenient payment experience. You can make purchases using major credit cards, including Visa, MasterCard, American Express, and Discover, through Lightspeed Payments.
Payment Requirements and Instructions: To ensure a smooth transaction, please ensure that your billing information, including your name, billing address, and payment details, is accurate and up to date during the checkout process. Your payment information is processed with industry-standard encryption technology to ensure the security of your data.
Contact Us
If you have any questions, require further information, or need assistance with any aspect of our shipping or payment processes, please don't hesitate to reach out to our dedicated customer support team at prelovedluxurynyc@gmail.com. We are here to provide you with the best possible shopping experience and address any inquiries you may have. Thank you for choosing Preloved Luxury NYC!
